Your phone gets quieter
Broker calls, check calls and rate negotiations come to us. Drivers call you about driving, not about the next load.
A fleet dispatcher for owners who also drive
Two to ten trucks, and you're the dispatcher, the safety manager, payroll and sometimes a driver. Hand us the dispatch desk. Every truck runs to its own limits, every driver gets their home time, and every load still gets approved before it's booked.
MILE02HANDOFF CHECKLIST
What we need to take over
- Truck list: equipment, ratings, trailer specs, ELD
- Driver list: CDL class, endorsements, home base, home-time days
- Who approves loads: you, or each driver for their truck
- Lanes each truck should run, and lanes to avoid
- Lowest rate you'll take per equipment type
- Current brokers and shippers you work with
- Insurance certificate, W-9, MC/DOT, factoring NOA
- How you want weekly reports split: per truck, per driver or both
Most fleets hand over in a day or two. We start with the trucks that are sitting or running cheap, then take the rest as you're comfortable.
MILE03FLEET BOARD
Build your board
Add your trucks with their equipment, driver license and home base. Each one gets a lane line and an EXAMPLE week, and the readout totals the fleet gross and the fleet fee.
Truck 1: Dry van · CDL · Dallas, TX
$4,600Truck 2: 26 ft box truck · NON-CDL · Fort Worth, TX
$2,800
FLEET GROSS (EXAMPLE WEEK)$7,400RATE (FLEET)4%FEE THIS WEEK
EXAMPLE weekly grosses per equipment, not a forecast. Grey squares are planned home time. Authority older than 6 months assumed.
Compare against an in-house dispatcher with the dispatcher fee calculator.
MILE04MIXED CDL AND NON-CDL
Mixed licenses, mixed rigs
Small fleets often run a non-CDL 26 ft box truck or hotshot next to CDL semis. Each load is matched to the truck's ratings and the driver's license, so a non-CDL driver never gets an offer that would put their rig over 26,000 lb, and a CDL driver isn't wasted on loads a box truck could take.
| Truck and driver | We check | We avoid |
|---|---|---|
| Non-CDL 26 ft box | Payload left, pallets, liftgate | Anything that pushes GVWR over the line |
| Non-CDL hotshot | GCWR, deck length, tongue weight | Loads over the combined rating |
| CDL semi | Axle weights, trailer type, hours | Light loads a smaller truck could take |
| CDL with hazmat endorsement | Material, placards, insurance | Loads outside the endorsement or coverage |
CDL drivers need to be in a DOT drug and alcohol testing program; non-CDL drivers don't. See drug testing requirements.
MILE05WHAT CHANGES FOR YOU
What changes when we take the desk
Every truck has a plan
No more truck sitting because you were busy with another driver's breakdown.
One weekly report
Every load for every truck, gross and fee, split the way you want for settlements.
You keep the final say
Every load is approved before it's booked, by you or the driver you choose, and every rate con comes to your company.
MILE06IN-HOUSE OR OUTSIDE
In-house dispatcher or outside desk?
An in-house dispatcher
- A salary and payroll taxes every week, whether trucks run or not
- Load board subscriptions and software on top
- One person: sick days, vacations and nights are your problem
- Knows your business deeply over time
An outside desk
- A percentage of gross, only on loads hauled
- Boards, software and broker contacts included
- Nights and weekends covered by the desk
- Learns your business on the first calls and keeps notes per truck and driver
Below about ten trucks, the outside desk usually costs less once you count the salary in slow weeks. Above that, an in-house dispatcher can make sense. Run both with your own numbers before deciding, including the weeks when two trucks are down for maintenance.
MILE07ADDING TRUCKS
Growing the fleet
Adding a truck means adding a lane line, not hiring someone. Send us the unit and the driver details, we add them to broker setups, and the new truck starts getting offers that fit its equipment and the driver's home base. Taking a truck off the road works the same way: tell us, and it drops off the board with no fee.
- New unit: equipment, ratings, VIN on the insurance certificate
- New driver: license class, endorsements, medical card, home base
- Testing program enrollment for new CDL drivers
- Lanes and lowest rate for the new truck
MILE08FLEET RATE
4% across the fleet
With two or more trucks and authority older than 6 months, every truck we dispatch runs at 4% of the gross on loads hauled, whatever the equipment. A new authority pays 7% until month six, whatever the fleet size. No setup fee, no minimums, no fee on loads you turn down. Every rule is on rates and fees.
Waiting on broker payments across several trucks? Read about factoring for small fleets; we refer carriers to a factoring partner and may be paid for referrals.
MILE09OBJECTIONS
What fleet owners ask us
- "My drivers won't like an outside dispatcher."
- Drivers usually like one thing most: loads that fit and home time that holds. We plan both per driver, and they can still call you about anything.
- "I'll lose control of my fleet."
- You choose who approves loads, the authority and the broker relationships stay yours, and you can take any truck back at any time.
- "An in-house dispatcher knows my business better."
- At ten trucks or more, maybe. Below that, the salary runs whether the trucks do or not. Try us on the trucks that struggle most, and compare.
MILE10FAQ
Fleet dispatch FAQ
Q01Can you dispatch hotshots and semis in the same fleet?
Yes. Each truck is dispatched to its own limits: GCWR and deck length for the hotshot, axle weights and trailer type for the semi. One desk, one weekly report, one fleet rate.
Q02Can you dispatch mixed equipment in one fleet?
Yes, any mix of the 11 types we dispatch, including 26 ft box trucks next to reefers or flatbeds. With two or more trucks and authority older than 6 months, the fleet rate of 4% applies across all of them.
Q03Can I keep one truck on my own dispatch?
Yes. Some owners dispatch the truck they drive and hand us the rest. Tell us which trucks we cover. The fleet rate applies when we dispatch two or more.
Q04Is outsourcing cheaper than an in-house dispatcher?
Often, for fleets under about ten trucks. An in-house dispatcher is a salary, payroll taxes, software and board subscriptions, every week, whether trucks run or not. Our fee only applies to loads hauled. Use the dispatcher fee calculator to compare with your numbers.
Q05How do you handle driver home time across a fleet?
Each driver's home-time days go on file. We plan each truck's week around its driver, and stagger home time so the whole fleet isn't parked at once unless you want it to be.
Q06What happens when I add a truck?
Send us the truck and driver details and the paperwork for the new unit. We add it to the board and start offering loads once the brokers have it on file. Your rate stays the fleet rate.
Q07Who approves loads in a fleet: me or the driver?
You decide. Some owners approve every load themselves, some let each driver approve their own. Either way, every load is approved before it's booked, and the rate con goes to the carrier, which is you.
Q08Can drivers talk to the desk directly?
Yes, if you want them to. Many owners let drivers take load offers and updates directly, with the owner copied. Others want every offer to go through them. You set the rule on the first call.
Q09What if one truck is underperforming?
We flag it in the weekly report: lower gross, more deadhead, more rejected offers. Then we look at why together, whether it's the lanes, the driver's limits or the equipment, and change the plan.
Q10Do you handle driver settlements or payroll?
No. We give you a weekly report per truck with every load, gross and fee, which makes settlements easier, but payroll stays with you or your accountant.
See the full process on how we dispatch, or start with one truck as an owner-operator.
EXAMPLE ROUTE
Every truck on a plan
Apply in about 2 minutes. 4% fleet rate, one weekly report, and every load approved before it's booked.